FAQ
Do you charge for delivery?
Delivery is free on all website orders over £75. Delivery Charges start at £2.50 and go up to £4.50, Express delivery is charged at £5.99. These costs are added to orders for mainland UK deliveries. This excludes the Scottish Highlands, Northern Ireland and Channel Islands/Isle of Man, where the total delivery charge for these areas is £20, and delivery may take 2 business days. We currently use DPD and Royal Mail as our main carriers.
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Delivery for Custom Orders is discussed at the time of ordering.
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How can I pay?
We accept all major credit and debit cards through orders placed online.
Account customers can pay via major credit cards, debit cards or BACS as per the agreed invoice terms.
Will I get to see my design before you print it?
We always produce a proof for new logos and designs to ensure you are completely happy with how everything looks prior to production being carried out. Artwork will be sent out for you to proof within 24-48 working hours of orders being placed. If an order is placed after 12pm, this will begin from 9am the following working day. You will receive your artwork proof via email. Your artwork must be approved before any production can be carried out. We are not responsible for errors once permission for production has been given by the customer. If an order is ‘as previous’ no approval will be needed.
Which application method is best?
The best application method to use will depend on factors like the material of your garment and the complexity of your logo. See our Application Methods Explained page to help you get a better understanding of which method is best for you. Alternatively, you can contact us via email or phone. Whichever method turns out to be best for your order, our embroidery and printing machinery will bring your logo to life on any garment.
I can’t find what I’m looking, can you supply it?
Most likely, If it’s work wear, corporate wear, team wear, leisure wear, school wear or promotional clothing, we can usually supply it. Contact us today to see how we can best help you!
Do you provide samples?
Samples of all our products are available. Due to the high cost of administration, samples are charged in full but can either be used in a future order or be returned without a restock charge.
Do you have a size guide?
As we supply for a vast array of brands and manufacturers we don’t have one generic size guide on our site.
Size guides are given to us by each brand/supplier. There is generally a size guide per brand, some styles do have specific size guides, and this will be noted on the item accordingly.
Do you have a returns policy?
Goods deemed returnable are done so entirely at our own discretion except where the return of goods is as a result of the failure on the part of Hatchworx to supply the relevant goods in accordance with the order.
We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds on customised items. Plain garments can usually be returned for a replacement or a full refund, in the unlikely event that you are not completely satisfied.
If you have not requested a return within 28 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.
Please also note that we’re unable to reproduce any items that contain copyrighted images or materials that violate copyright law. For this reason we reserve the right to hold 20% admin charge for order that are refunded due to the buyer sending copyrighted materials.
Do you do discounts?
We are able offer discounts on orders where there are more 10 of the same item being purchased. Please contact us so we can advise of a more accurate price and lead time.
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Do you have a privacy policy?
Yes our privacy policy can be found below.